Fischer Panda Tech Academy
AI Knowledgebase
Understand how to use the AI knowledgebase effectively in your daily service work to reach solutions faster. This training shows how the knowledgebase is structured, how to work with the chatbot and how to provide input that leads to reliable results.
The focus is on structured input, interpreting responses and applying the system confidently in service and in connection with the ticketing process.
CONTENT
- Introduction to the AI Knowledgebase and its role in service
- Structure and organisation of the content
- Working with the chatbot in service
- Good vs. unclear input (practical examples)
- Required information for reliable results
- Interpreting responses and deriving actions
Typical real-world use cases
Extended system usage:
- Leaving structured information for the AI Knowledgebase team
- Working with tags for clear case classification
- Summarising results for the ticket system
- Transferring relevant information into service tickets
- Handling deviations (when the actual solution differs)
Providing feedback to improve the Knowledgebase
Working with the system:
- Managing input and output language
- Handling differences between input and output language
- System limits and escalation
TARGET GROUP
Fischer Panda dealers
Authorised service partners
REQUIREMENTS
Basic knowledge of Fischer Panda systems
Smartphone with WhatsApp
NOTE
This training is mandatory and must be repeated annually.
Participation is required for active use of the AI knowledgebase in service.
FORMAT Online session with practical examples and Q&A DURATION 1 hour